Supervisor, transportation

Supervisor/Dispatcher

Supervisor/Dispatcher of Transportation and Translation Services

Older Adult Services Department

Job Summary

Supervises staff members who provide transportation services to individuals and their families in order to maximize access to community service and improve their quality of life. The Transportation Supervisor/dispatcher also completes administrative tasks as assigned and ensures smooth transportation operations by preparing schedules for drivers and translators, notifying them about schedule changes, and triaging client calls.

Principal Accountabilities

• Supervisory - Maintain high quality staff performance by coaching, counseling, training, supporting, disciplining, monitoring and appraising job results for assigned transportation staff. Apply knowledge of human behavior, attitudes and motivation to the provision of services for client families.
• Managerial - Oversee scheduling, service planning and delivery, and follow up on client outcomes and client areas of concern.
• Performance/ Process Improvement - Participate with the Director of Transportation and Translation services in assessing training needs of direct program staff and participate in the development of plans and training to meet identified needs.
• Policy/Procedure - Assist the Director of Transportation and Translation services with dissemination of agency policy and procedures and ensures comprehension through written, oral and technological communications.

• Incoming Calls - Accept current client requests for service, and schedule service, or refer client to appropriate supportive service.
• Data Entry - Enter data into computer system accurately and immediately when requests are made.
• Scheduling - Prepare and adjust schedules for drivers and translators that meet client needs and conform to department scheduling standards, while notifying them of any changes as they occur.
• Training - Maintain professional knowledge by attending agency in-service programs and participating in Trapeze on-line trainings and seminars
• Security and Privacy –Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• Other duties as assigned by management.

Minimum Qualifications

• Experience: Minimum of 3 years transportation program experience must be and maintain bilingual fluency in English and Russian Languages.
• Education: Bachelor’s Degree

Minimum Competencies (Skills, Knowledge, Behaviors)

Skills

• Communication – Speak clearly and respectfully with internal staff, client’s partner agencies, police officers, and 911 operators as needed.
• Technology - Must be able to operate department communication system and devices (GPS, Phones, Computers (Microsoft Office & Internal Transportation Systems).
• Decision Making - Deal with abstract as well as concrete and complex problematic situations; define problems, collect data, establish facts and draw valid conclusions.

Knowledge

• Geographic Knowledge - Be familiar with Greater Detroit road and address systems.

Behaviors

• Time Management - Use time effectively by following assigned daily schedule in a punctual manner and by responding appropriately and quickly to phone and direct connect calls from the office.
• Adaptability - Display flexibility by accepting and adapting to unexpected changes in a courteous and professional manner
• Team Work - Contribute to team efforts by accepting direction from supervisor and appropriately seeking guidance
• Maintain a professional appearance

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to [email protected]

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer