Marketing Coordinator - Orthotics & Prosthetics

Marketing Coordinator - Orthotics & Prosthetics

About Orthotics & Prosthetics + Bionics : It’s Different Here: Access Patient Service Representative

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Marketing Coordinator serves as the primary liaison between the Orthotics & Prosthetics (O&P) team and the central Marketing Department. This role is responsible for coordinating marketing initiatives, gathering and organizing content, and ensuring projects move efficiently from concept to completion. The person in this role will work closely with clinicians, office teams, and the marketing department to identify compelling stories, collect content, and support the development of marketing materials that strengthen brand awareness and patient engagement. This role also manages the O&P social media presence, monitors online reputation platforms, and ensures marketing materials remain current and available across all locations.

Essential Job Responsibilities

Marketing Project Coordination

• Serves as the primary liaison between the O&P team and the marketing department.
• Coordinates marketing requests and initiatives from concept through completion.
• Gathers and organizes content including patient stories, photos, and program highlights for marketing campaigns.
• Track marketing projects, timelines, and deliverables to ensure timely and accurate completion.
• Creates marketing materials using established templates and brand guidelines.
• Maintains inventory of marketing materials across offices.
• Coordinates ordering, distribution, and restocking of marketing supplies.

Social Media Management

• Manages and maintains O&P social media accounts including Instagram, with expansion to LinkedIn and future platforms.
• Develops and maintains a consistent posting strategy and schedule.
• Coordinates content collection with clinicians and office teams.
• Monitors engagement and collaborate with the marketing team on strategy and performance improvements.
• Stays current on creative content trends, tools, and best practices for social media.
• Ensures content aligns with organizational messaging and brand standards.
• Attends events as needed to gather content during regular business hours and occasional nights and weekends.

Brand & Online Presence Management

• Monitors online listings and reputation platforms such as Google Business Profiles, Yelp, and other review sites.
• Assists with responding to reviews and ensuring accurate office information across platforms.
• Conducts periodic audits of marketing materials and digital presence to ensure accuracy and relevance.

Cross-Team Collaboration

• Engages and builds relationships with leaders and staff from across the organization to identify and surface marketing opportunities.
• Supports marketing-related initiatives tied to patient engagement, community outreach, and brand awareness.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Strong project coordination and organizational skills
• Effective cross-team collaboration
• Adaptability and responsiveness with shifting priorities
• Excellent interpersonal communication and relationship building skills
• Attention to detail and quality control
• Proactive mindset to identify opportunities and act

Preferred Job Qualifications

• Bachelor’s degree in Communications, Marketing, Journalism, or a related field.
• 2–3 years of experience in content creation, social media management, or marketing/project coordination.
• Experience with photography, videography, and basic editing for social media content.
• Excellent writing, proofreading, and social media storytelling skills, particularly for B2C audiences.
• Experience creating content using Canva.
• Familiarity with social media management platforms such as Hootsuite or Sprout Social.
• Ability to monitor social media trends, engagement metrics, and performance insights.
• Demonstrated commitment to the organization’s mission and values.

Physical Requirements for Essential Job Qualification

Levels :

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Frequently

Traverse or move around work location: Frequently

Use keyboard: Frequently

Operate or use department specific equipment: Frequently

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Majority

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: None

Up to 50 pounds: None

Up to 75 pounds: None

More than 100 pounds: None

Other weight: Up to___ pounds _____

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected] .

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.