eCommerce User Experience (UX) Designer

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

The eCommerce UX Designer will work directly alongside the eCommerce Product Owner playing a pivotal role in crafting exceptional user experiences for our online retail platform. Collaborating closely with cross-functional teams, you will utilize your expertise in user-centered design principles to enhance usability, accessibility, and overall customer experience. From wireframing to prototyping, your creativity and analytical skills will drive the optimization of our ecommerce website, ensuring seamless navigation and conversion pathways for our users. UX Designers are also responsible for conducting research to uncover insights that drive improvements while leveraging a variety of qualitative and quantitative research methods, you will delve into the needs, behaviors, and preferences of our customers to inform strategic decision-making and optimize the end-to-end shopping journey.

Job Description

Key Responsibilities:

• Collaborate with product managers, developers, and other stakeholders to understand business objectives and user needs.
• Translate business requirements and user needs into intuitive and engaging user interfaces for the ecommerce website.
• Conduct user research, benchmarking and analysis to gather insights and validate design decisions.
• Create wireframes, prototypes, and mockups to visualize and communicate design concepts effectively.
• Conduct usability tests, interviews, surveys, and heuristic evaluations to gather actionable insights and feedback from our customer base.
• Iterate designs based on feedback, data-driven insights, and emerging trends in ecommerce UX/UI design.
• Ensure consistency in design elements, interactions, and user flows across different pages and devices.
• Advocate for user-centric design principles and best practices within the organization.
• Stay updated on industry trends, emerging technologies, and competitor experiences to identify opportunities for innovation and improvement.
• Collaborate with developers to ensure the feasibility and implementation of design solutions within technical constraints.
• Participate in design reviews, brainstorming sessions, and cross-functional workshops to foster collaboration and ideation.
• Utilize tools and methodologies such as journey mapping, personas, and empathy mapping to deepen understanding of the customer experience.
• Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, conversion rates, and engagement metrics to track the impact of UX improvements.
• Plan, execute, and analyze A/B tests to validate design hypotheses and improve user engagement and conversion rates.
• Design user-centered digital experiences that adhere to accessibility standards such as WCAG 2.1, ensuring our products are usable by people with diverse abilities.

Qualifications:

• Bachelor's degree in Design or related field.
• 3-5 years’ experience as a UX/UI designer
• Experience with design tools such as Sketch, Adobe XD, Figma, or similar software.
• Strong understanding of user-centered design principles, information architecture, and interaction design.
• Experience conducting user research, usability testing, and applying insights to inform design decisions.
• Solid portfolio displaying examples of ecommerce website designs, wireframes, prototypes, and user flows.
• Excellent communication skills with the ability to articulate design concepts and rationale to stakeholders.
• Ability to work collaboratively in a fast-paced environment, prioritize tasks, and meet deadlines.
• Familiarity with frontend development technologies (HTML, CSS, JavaScript) is a plus.
• Knowledge of accessibility standards and best practices in ecommerce design is preferred.

Job Compensation

$82,500+/year (Based on Expereience) + Perfromance Incentive Compensation

Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

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Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].

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