Agency Service Manager

Job Description

Insight Global is searching for an Agency Service Manager in the greater Grand Rapids, MI area. This position is responsible for managing day-to-day operations, driving service excellence, and implementing process improvements that

enhance partner satisfaction and retention. Working closely with cross-functional teams,

the Manager ensures that service strategies are executed effectively and aligned with organizational goals. You are expected to have customer service expertise and a strong

operational mindset to optimize workflows, improve efficiency, and support business

growth.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-Bachelor's Degree in Business Administration or equivalent work experience

-Five plus years of successful customer service experience including managing, coaching and motivating customer service teams

-Strong service competencies, business acumen and quality decision making.

-Innovation management, influence and delegation.

-this role is onsite 5 days per week in office