Communications Project Specialist

The Communications Project Specialist supports client-facing marketing initiatives by coordinating campaigns, creating content, managing timelines, and tracking performance. This role works closely with credit union clients and internal teams to deliver high-quality marketing communications across email, print, web, and social media channels.

The ideal candidate is organized, detail-oriented, and comfortable juggling multiple projects in a fast-paced environment, with strong communication skills and an interest in data-driven marketing.

What You’ll Do:

• Create and review marketing content across multiple channels.
• Coordinate multiple marketing projects and manage deadlines.
• Support product launches and campaign execution.
• Build targeted audience lists using provided data.
• Track and report on campaign performance.
• Provide training and support on marketing tools and processes.
• Communicate regularly with clients via virtual meetings.
• Collaborate with cross-functional teams to ensure accurate, timely delivery.
• Support occasional in-person events.

What You Bring:

• High school diploma or equivalent; associate degree preferred.
• 1–3 years of experience in marketing, sales, or business administration.
• Experience with HTML emails, Canva, and social media preferred.
• Strong organizational, communication, and time-management skills.
• Detail-oriented with the ability to manage multiple projects.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Self-motivated with a professional, positive attitude.

Why You’ll Love Working With Us:

• Opportunity to support credit unions nationwide and make a meaningful impact for members.
• A collaborative environment aligned with cooperative values.
• Continuous learning through hands-on experience with CU*BASE and industry-leading tools.
• Unlimited growth potential.

What is Xtend?
Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back-office support, and contact center services. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

WORK ENVIRONMENT & PHYSICAL ACTIVITIES:
Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice:
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.

Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!