Customer Service Representative - Paw Paw Area

Job Description

Job Description

Customer Service Representative | Paw Paw, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Paw Paw seeking Customer Service Representatives to lead and enhance their operations.

The Opportunity

We collaborate with manufacturing companies in the Paw Paw region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Process customer orders accurately, including product specifications, quantities, and delivery schedules.
• Respond to inquiries regarding product availability, order status, technical details, and pricing.
• Liaise with production, logistics, and quality control departments to provide customers with accurate updates and resolve issues.
• Manage and resolve customer complaints related to product quality, shipping discrepancies, or delivery delays.
• Coordinate product returns, exchanges, and warranty claims following manufacturing guidelines.
• Maintain detailed customer records and order history within the CRM system.
• Provide proactive communication to customers regarding potential production delays or changes in lead times.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Familiarity with manufacturing processes, product specifications, and supply chain operations.
• Proficiency in using CRM software and order management systems.
• Exceptional verbal and written communication skills, with a focus on problem-solving.
• Strong attention to detail for accurate order entry and inquiry resolution.

Bonus Qualifications

• Familiarity with manufacturing processes or supply chain operations
• Experience with ERP systems (e.g., SAP, Oracle) or CRM platforms common in manufacturing
• Ability to interpret technical specifications or product drawings
• Previous experience in a manufacturing environment (e.g., production, quality control)

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Customer Care Specialist, Help Desk Agent, Contact Center Agent, Customer Experience Specialist, Service Representative

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.