Mortgage Systems and Implementation Manager

Job Description

Job Description

Are you a tech-savvy individual passionate about the mortgage industry? Join Mercantile Bank as a Full-Time Mortgage Systems and Implementation Manager in Grand Rapids, MI, where you'll play a crucial role in elevating our mortgage processes. This position offers a dynamic opportunity to innovate and enhance workflows, directly impacting customer experiences. Collaborate with cross-functional teams to implement cutting-edge solutions while maintaining a focus on excellence and accountability. Your communication skills will shine as you engage with stakeholders and drive transformational projects.

Core Responsibilities:

• Lead the execution, implementation and management of the mortgage team's loan origination technologies and vendors
• Encourage and coach a team of two Mortgage System Specialists
• Continuously monitor and enhance system performance to drive efficiency

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

The Mortgage Systems and Implentation Manager at Mercantile Bank is a pivotal role that spearheads the execution and management of the mortgage team's strategic blueprint. This position ensures seamless alignment between operational processes and the mortgage technology ecosystem, focusing on the planning and execution of technology initiatives. You will lead system maintenance, enhancements, and ensure optimized performance and scalability while safeguarding data integrity through rigorous monitoring of access and security protocols.

This role also involves representing the organization at industry conferences to build strategic relationships with peers and vendors. You will conduct thorough reviews of investor, regulatory, and agency guidance to assess system impacts and manage various projects, including vendor onboarding and account management. The Mortgage Systems and Implentation Manager will also oversee the work of Mortgage Systems Specialists, participate actively in committees, and continuously seek out valuable vendors and processes to enhance efficiency throughout the mortgage process.

What We're Looking For

Effective problem-solving skills are crucial, as is the ability to innovate processes and enhance workflows. Excellent communication and collaboration abilities will foster successful relationships with stakeholders and vendors.

Given the dynamic nature of the role, candidates should possess strong project management skills, ensuring strategic alignment and efficient execution of initiatives. A proactive approach to vendor management and system monitoring will be necessary to drive improvements and maintain compliance within the mortgage technology landscape.

Requirements:

• 5-8 years job related experience
• Mortgage system administration experience
• understanding of mortgage lifecycle
• Bachelor's degree in business related field
• familiarity with mortgage LOS systems
• POS systems and pricing engines. Preferably encompass.