Sr Associate, Service Ops Support

Date Posted:

2026-01-05

Country:

United States of America

Location:

OT113: CVD - FARMINGTON HILLS, MI 25365 INTERCHANGE COURT, FARMINGTON HILLS, MI, 48335 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction.

What you'll do:

• Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.

• Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.

• Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements

• Ensure that material and labor cost align with monthly targets

• Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup

• Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed

• Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues

• Perform iPhone Application system data management

• Organize warehouse audits, inventory, and shipping

What You Will Need to be Successful:

• High school diploma or equivalent required; bachelor’s degree preferred

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Need to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

• Strong leadership skills and goal-orientated with strong time management and organizational skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click

here

.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].