Patient Navigator

Responsibilities

SCREENING OF APPLICANTS BEGINS IMMEDIATELY AND CONTINUES UNTIL POSITION IS FILLED

The Patient Navigator is responsible for: The entire workflow of the step-down process. They are responsible for meeting with every eligible patient to discuss PHP/IOP services, programming options and potential start-dates. This engagement should begin within 24-36 hours of inpatient admission. The Patient Navigator will have a clear understanding of the levels of service and tracks available in the Outpatient Program. They will also understand the inpatient workflow process as it pertains to case management and discharge planning.
In addition, the Patient Navigator will work closely with those departments that participate in the eligibility verification process (Social Services, Business Office, Utilization Review and Outpatient Departments) to confirm the patient’s ability to transition to PHP/IOP programming after inpatient discharge. The Patient Navigator will also solicit the services of the respective department(s) to resolve any issues identified prior to inpatient discharge.
The Patient Navigator will routinely collect data-points specific to the step-down process, including: Eligibility, Referrals, Refusals, Reason for Refusal, Reason for Ineligibility and Attended. This data will be routinely entered into Midas (daily). It will be the responsibility of the Patient Navigator to review reports run out of Midas in an effort to identify trends from the data collected. The Patient Navigator will document Step-down information into MS4 and Midas. These trends will be used to identify opportunities to increase step-down referrals and should be reported on weekly. The Patient Navigator will also assist in Outpatient Programing to include coverage of group therapy and individual therapy. "

Qualifications

PHYSICAL REQUIREMENTS:
* Must be able to lift and carry up to 50 pounds.
* Frequently stands, walks, kneels, reaches while working with patients/residents/students.
* Ability to perform CPR and first aid.
* Ability to drive a vehicle if necessary.
* Must be able to speak, read and write.
* Ability to visually supervise patients & hear requests for assistance from patients and staff.
* Emotional stability necessary to perform the essential functions of the job.
* Vision and hearing sufficient to perform the essential functions of the job.

SKILLS:
Must have an LPCC/MSW and has completed a masters degree in counseling/social work. Must have interpersonal and customer service skills. Ability to maintain confidentiality.Requires creativity, high energy and problem solving skills. Good verbal and written skills. Ability to work as one part of a team approach for the care of the patients. Demonstrates ability to problem solve, assist in crisis situations, and maintain a calm composure under stressful situations. Become knowledgeable of outpatient services, assist in coverage of Outpatient programing, and be flexible to accomodate work volumes.

EXPERIENCE/EDUCATION:
Patient Navigator must have an LPCC/MSW and a Masters degree with experience in the human services field.
STAFF DEVELOPMENT REQUIREMENTS:
Must meet or exceed hospital and regulatory agency training requirements.
EXPOSURE CATEGORY: I
Performs tasks that involve exposure to blood, body fluids, or tissues.