IT Support Specialist-Novi

Position Purpose

The IT Support Specialist is responsible for providing technical support to all Vibe branch and remote office locations. The IT Support Specialist will maintain branch hardware and work with internal IT staff to resolve network issues and deliver IT solutions.

Essential Duties

• Provide onsite technical support to remote office locations
• Communicates with supervisor and affected co-workers on the progress toward established objectives or with resolving system issues
• Upgrades and replaces computer hardware components
• Works with third party vendors for branch equipment upgrades
• Installs and assists staff with various applications
• Set up/maintain PCs branch locations
• Install/maintain hardware peripherals at branch locations
• Interact with other staff in IT department including support desk, network admins and Business Analysts
• Other duties may be assigned

Education and/or Experience

• High School graduate; Bachelor's degree preferred
• 3 years of experience in Information Technology support desk
• Knowledge of Local Area Networks
• Knowledge of computer hardware

Skills/Abilities

• Effective communication skills.
• Strong analytical skills.
• Basic local area network knowledge
• Prioritize, meet deadlines and manage changing priorities.
• Knowledge of information security and systems administration
• Ability to travel within Metro Detroit area to Vibe locations
• Knowledge of Office 365
• Maintain positive relationship with IT team and business units

Physical Requirements for this Position These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the IT Support Specialist. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the IT Support Specialist. While performing the responsibilities of the IT Support Specialist job, the employee is required to talk and listen.

Vibe Credit Union is proud to be an Equal Opportunity Employer-Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity ed/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity