Director of Operations
- Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) covering safety, sales, administrative, operations, training, and security functions across corporate and franchise locations.
- Serve as the primary operational liaison and ensure adherence to brand standards.
- Design and implement CAT (Catastrophe) response protocols to ensure franchise readiness, consistency, and performance during large-scale events.
- Ensure operational compliance with OSHA, safety, and regulatory requirements across all supported locations.
- Lead operational training for new franchisees, including marketing, sales, business operations, and other aspects of running a profitable and successful DUCTZ franchise.
- Deliver technical and operational presentations to prospective franchisees as part of the franchise development and onboarding process.
- Develop and maintain training materials, manuals, forms, templates, and technical documentation supporting operations, facilities, safety, and compliance.
- Oversee training related operational best practices.
- Manage and coach a portfolio of franchisees through onsite visits, operational audits, compliance reviews, and ongoing professional development.
- Provide operational support to franchise partners as needed.
- Identify performance gaps and implement improvement strategies to drive operational excellence and brand consistency.
- Act as a trusted advisor to franchise owners, promoting continuous improvement and sustainable growth.
- Represent the organization at Brand President meetings by preparing and presenting operational and financial performance updates.
- Serve as a Subject Matter Expert (SME) for operational platforms such as Fran Connect/Sphere.
- Contribute to industry publications, podcasts, interviews, and media as a brand and operational authority.
- Represent or delegate the brand’s attendance at major industry conferences, trade shows, and events.
- Vet, manage, and oversee operational and support vendors to ensure alignment with brand standards and performance expectations.
- Serve as the primary liaison and organizer for the Franchise Advisory Council, facilitating communication between franchisees and executive leadership.
- Execute strategic initiatives, operational improvements, and special projects as directed by the Brand President.
- Extensive experience in operations leadership within franchise, restoration, HVAC cleaning, or service-based industries.
- Previous experience in a franchise industry highly desirable
- Strong knowledge of OSHA regulations, safety compliance, and operational best practices.
- Proven ability to develop SOPs, training programs, and scalable operational systems.
- Exceptional communication, presentation, and leadership skills.
- Strategic Operations Management
- Franchise Systems & Compliance
- Training & Development
- Field Coaching & Performance Improvement
- Vendor & Stakeholder Management
- Industry Leadership & Brand Representation
- Must be able to travel up to 40% of the time
- Must be able bend, climb, and lift up to 25 pounds
- Must be able to tolerate all weather conditions as training could be outdoors at times
- The ability to communicate through video, email, in person and phone conversations
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