Tier 2 Onsite IT Technician - Grand Rapids MI
- Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices.
- Troubleshooting, resolving, or escalating client technical issues as needed
- Updating client documentation in document retention system
- Recommending procedure modifications and improvements
- Answering customer phone calls as needed
- Providing guidance and support to Tier 1 IT Technicians
- Windows PC, Mac, and server operating system environments
- Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
- Microsoft 365 Management
- Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
- Cloud VOIP Systems
- Excellent customer service skills are essential
- Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
- Ability to quickly learn, understand, and manage new systems related to information technology
- High degree of flexibility and problem solving.
- Cisco Meraki, experience preferred
- ConnectWise Suite, experience highly preferred
- Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.
- Three or more years’ experience in an IT related role
- One of the following certifications is required:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Server Plus
- Other IT related certification
Recommended Jobs
General Manager
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for…
Plastics Machine Operator @ Eimo Technologies!
Position: Plastics Machine Operator Industry: Manufacturing/Factory Job Type: Temporary to Hire Location: Vicksburg, MI Work at Eimo Technologies as a Plastics Machine Operator! No pri…
RN Registered Nurse - NIGHTS
Join our AWARD WINNING Team at Fisher Senior Care and Rehab Center ! 2024 National Quality BONZE Award Winners! Our Registered Nurses are a part of our skilled nursing team that provides specia…
Prin Specialist-NERC Comp Process Mgmt (NCO)
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s lar…
Property Accountant
Smile, you found us! Looking for a career change in 2025? Come find out what makes Peak “THE PLACE” to work and live. Peak is looking for a “ROCKSTAR” Property Accountant to join our corporate team. …
QA Engineer- R01556588
About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive adva…
MRI Tech - Hickman Hospital
Location: Hickman Hospital Department: MRI Weekly Hours: 40 Status: Full time Shift: Afternoons (United States of America) Sign On Bonus: Job Requisition Qualifies for Sign on Bo…
CNA
Certified Nursing Assistant - Hospice Aide What You Must Have: Certified Nursing Assistant license in the state you would work Valid driver’s license and car insurance At least one year e…
Registered Architect
We're Growing! DiClemente Siegel Design Inc. , a veteran owned dynamic architectural and engineering firm, is on the lookout for Michigan-Registered Architects to become part of our Southfield, MI…