Regional Supervisor, OnSite Operations - Kalamazoo, MI

As a Regional Supervisor for OnSite Operations, you will manage and empower a team of OnSite Specialists who play a vital role in surgical settings across your region. Reporting to the Associate Manager for OnSite Operations, you’ll work closely with sales and hospital partners to ensure outstanding service delivery and strong team performance. This is a high-impact role with opportunities for travel, professional growth, and meaningful contributions to patient care, ideal for someone who thrives in a dynamic, people-centered environment.

What you will do

• Manage, guide, and strengthen a diverse team of OnSite Specialists across your assigned region.
• Oversee team scheduling, attendance, and timekeeping while ensuring training compliance and consistent service coverage.
• Travel regularly to connect with your team, support customers, and strengthen partnerships across the region.
• Facilitate hiring, onboarding, performance feedback, and career development to help team members grow.
• Track and report on regional performance, sharing insights with the Associate OnSite Operations Manager.
• Partner with Sales teams to strengthen customer relationships and expand OnSite support.
• Coordinate with hospital administrators and clinicians to ensure service excellence.
• Support the successful launch of new accounts with a focus on team readiness and customer satisfaction.

What you need: required qualifications

• High school diploma or high school equivalent degree.
• 4+ years of professional experience.
• Travel up to 75% overnight as needed to support your team and customers.
• Lift up to 60 lbs occasionally and 20 lbs frequently and work on your feet for extended periods.
• Strong communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Preferred qualifications

• Bachelor’s degree in business, marketing, or related discipline.
• 2+ years of leadership or supervisory experience.
• Minimum of 1 year of experience supporting Operating Rooms in clinical and surgical settings.
• 5+ years of experience in OnSite Operations, ProCare, or a related field, with familiarity using Stryker systems like VPN access.
• Prior experience managing remote or field-based teams.
• Background in medical device service or support.
• Familiarity with healthcare compliance and reporting tools.