Customer Service Representative - Grandville Area

Job Description

Job Description

Customer Service Representative | Grandville, MI

Salary Range: $46,000 - $66,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Grandville seeking experienced Customer Service Representatives.

The Opportunity

We partner with manufacturers across Grandville seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Process and track customer orders for manufactured goods, ensuring accuracy and timely delivery.
• Provide real-time updates on production status, shipping schedules, and potential delays.
• Address inquiries regarding product specifications, material availability, and lead times.
• Investigate and resolve product quality issues, delivery discrepancies, and service complaints.
• Liaise between customers and internal departments such as production, logistics, and quality control.
• Maintain accurate customer records, communication logs, and order documentation.
• Educate customers on product features, usage, and maintenance for manufactured items.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Strong technical aptitude with the ability to understand manufacturing processes and product specifications.
• Proficiency with ERP systems (e.g., SAP, Oracle) for order entry, tracking, and inventory management.
• Excellent problem-solving skills to address customer inquiries, complaints, and production-related issues.
• Exceptional communication skills, both written and verbal, for diverse customer and internal stakeholder interactions.
• High attention to detail for accurate order processing and documentation.

Bonus Qualifications

• Familiarity with manufacturing processes or industry-specific terminology.
• Experience with ERP systems (e.g., SAP, Oracle) in a manufacturing setting.
• Understanding of supply chain logistics or shipping procedures.
• Ability to interpret basic technical specifications or product diagrams.
• Previous experience in a B2B customer service role within an industrial sector.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Customer Care Specialist, Client Service Representative, Help Desk Representative, Contact Center Representative, Call Center Agent

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.