Customer Service Representative - Field Service

Now Hiring for Customer Service Representative! (Remote – Grand Rapids, MI Area)

Location: Remote (must reside near Grand Rapids, MI for occasional on-site requirements)

Schedule: Monday–Friday, 8:30 AM – 5:30 PM (No Overtime)

Training: Hours may vary (8:30 AM – 5:00 PM or 8:00 AM – 4:30 PM)

About the Role

We are seeking a Customer Service Representative to join our team. In this role, you will manage furniture warranty service requests, working closely with service technicians and customers to ensure timely and efficient resolution. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls to coordinate service requests.
• Provide exceptional customer service to internal and external stakeholders.
• Dispatch and schedule technicians; create and process work orders accurately.
• Interpret technician reports and follow up as needed.
• Build and maintain strong relationships with technicians and business partners.
• Source and onboard new technicians; provide feedback and coaching.
• Act as an account owner for business-to-business accounts, ensuring timely responses and compliance with SLAs.
• Respond to customer inquiries, document claim status, and close cases appropriately.
• Perform additional administrative and support duties as assigned.

Qualifications

Required:

• Minimum 6+ months of call center experience (inbound or outbound).
• Experience with data entry or order processing (20–30% of the role).
• Strong computer skills; ability to navigate multiple systems and multitask.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• High-speed internet and ability to hardwire modem to company-provided phone.

Preferred:

• Experience in logistics, dispatching, or claims.
• Associate degree.

Disqualifiers:

• Job tenure less than 1 year in each previous position.
• Inability to work remotely.

Experience Level: Entry Level

Ready to join a team that values professionalism and customer satisfaction? Apply today!

This is a Contract to Hire position based out of Grand Rapids, MI.

The pay range for this position is $14.00 - $14.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Grand Rapids,MI.

This position is anticipated to close on Jan 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.